FAQs
Got questions about our subscriptions? Take a look at our most frequently asked questions below to find the answers!
A monthly subscription costs £24 per month. 3, 6 and 12 month subscriptions can be purchased in advance.
3 months: £24 per month
6 months: £23 per month
12 months: £22 per month
The mini subscription costs £18 per month, or the following prices when purchased in advance:
3 months: £18 per month
6 months: £17.50 per month
12 months: £17 per month
Postage is an additional £3.95 per month. For 3/6/12 month prepay subscriptions this cost is included in the initial price and not added on at checkout.
Postage is an additional £3.95 per month.
The monthly subscription renews on the 1st of each month.
Prepay subscriptions (3, 6 or 12 months) renew on the same day of the month as the subscription was purchased. If you do not want the subscription to renew, you can cancel it in your account anytime after you have paid. Any boxes that have been paid for will still be posted.
Monthly subscriptions:
The cutoff for each month’s box is the 19th of each month. Subscription signups from the 20th onwards will receive the next month’s box as their first box, which will go in the post at the beginning of the next month.
3/6/12 month prepay subscriptions:
You can sign up anytime and you'll receive that month's box as your first box. This will go in the post shortly after payment has been made.
Yes, we’ll announce the next month’s craft on Instagram, Facebook and our email newsletter on the 20th of the month.
You have two options: to skip the next month without paying, or swap to a different craft kit.
To skip, log in to your account and click 'Manage’ and then 'pause'. You can choose the date that you want to pause your payments until (this will be the date before you want to start paying again).
If you want to swap your craft, head over to the Swaps page, and fill in the form to choose which craft to swap to. Please note that swaps are not available on the mini subscription.
We try not to! There are so many crafts out there, but sometimes we choose to repeat a craft but with a different spin on it.
If there’s a particular craft you’d like to do, just let us know! If it’s something that would work for a subscription box one month then we’ll look into it. If it’s a craft we’ve already done, then you can swap to it one month via our Swaps form.
There is a flat rate of £3.95 per order within the UK, with free postage on non-subscription orders over £35.
I am happy to ship to anywhere in the world but there will be an additional postage charge. Please see our Delivery page for more information.
I post the subscription boxes near the beginning of each month by 2nd class post, so if you live in the UK you should receive your box a few days later. Shipping times for other countries may vary by up to 2 weeks.
I aim to post all non-subscription orders within 3 working days.
Please wait for two weeks (in the UK) or one month (rest of world) after your box has been posted and if it hasn’t turned up by then, then please contact me and I will see if I can work out what has happened.
You can cancel your subscripton at any time by logging into your account (this will be created when you subscribe). Any boxes that you have already paid for will be sent as usual.
You can access your account at any time by clicking on the person icon in the top right hand corner of the website. You can also edit your address, payment card details and skip your next renewal in your account.
Yes, you can buy individual craft kits here.
Yes, if you don’t want the kit you must let us know within 14 days of receipt. You can return it in its original condition within a further 14 days for a full refund. This includes kits purchased through subscriptions. The cost of posting the kit to be returned is the responsibility of the customer. The refund will be processed when the returned kit arrives, and can take up to 5 days to reach your account.
Please contact us at hello@cosycraft.club with the details of the issue and we will do our best to resolve it. This is usually in the form of sending a replacement part or, if necessary, a replacement kit.
Still can't find what you're looking for? Drop us a message via our Contact page!
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